The project would not have been the resounding success it has turned out to be without the effort and guidance offered by you and your team.
The efficient and professional manner in which the Basement Masters crews carried out the work was very reassuring and even though the build itself
had some difficult moments, due to unforeseen factors, they were overcome satisfactorily.
You may also be assured that we shall, without the slightest hesitation, recommend Basement Masters to anyone who may be thinking of installing a basement.
Gary and his teams were always pleasant, professional and helpful and should be commended for their efforts.
Mr. & Mrs Jones, Shepherds Bush, London
I would like to take this opportunity to thank your company for all the assistance and excellent service provided when installing our basement.
As you are aware we were on a very tight schedule, as at the time of contacting you we had not long found out that our second baby was to be born in approximately --- months. It was a very tall order expecting that there was to be any hope of completion before the baby was born, however, your company produced the plans and obtained planning approval, together with building regulations and party wall. The build was then carried out to a very good standard and this was all completed prior to our baby coming home from hospital and in time for us to have a place for our visiting relatives sleep.
A most impressive performance.
Mr. Taylor Bow, London
Dear Eric,
I have often read other peoples testimonials and thought them to be a little O.T.T.
Well, at the risk of sounding a little OTT myself, I feel it necessary to both thank you and your men, plus share some of the very positive experiences that we went through with you and your company.
Making the right choice as to which company to select to carry out our project was not an easy one and in the end we chose yourself because of the friendly, knowledgeable and caring approach which you showed. Your price in comparison to the others we obtained was not the cheapest, but it did seem that you had been more comprehensive than the others in compiling a specification, so we judged your quotation to be reasonably priced.
We can forgive you for rescheduling the start date back one week, with a little more than a week before we were due to start, because I think this was the only time that you, or any of the crew, gave us cause for concern. The quality of the work was very good and the manner in which your crews set about getting it done was also very pleasing, good clean tidy work with care and respect shown for our home.
With a happy and positive approach your Staff was in constant touch, checking all was to my satisfaction and there were no concerns or problems. Any such matters were always reliably dealt with. The: we can do attitude, no problem approach, that seems to be ingrained in all your staff is phenomenal, it greatly helped in what could have been a highly stressful time, especially as you know I was expecting the birth of, Jack, our third child.
I thank you Glen, Mario, and all the Crew for a job well done and am absolutely certain that we did make the right choice when selecting your company.
We wish you all great success and would be only too pleased to recommend this wonderful service, in fact, we would be willing to allow any potential clients to view should they wish.
Mrs. Hodgson, Primrose Hill
Dear Eric,
Just a few lines to thank you and your staff for the efficient and caring way in which you carried out the installation of a basement at our property. We must admit that there was a great deal of trepidation on our part at the thought of the upheaval and mess that this sort of work would involve, but your workmen tried to keep this to a minimum and we were very happy with the finished product. Obviously anyone who undertakes to have an installation of this kind cannot expect everything to be totally plain sailing, in spite of the fact that we would all like to think that it will be, however, any problems were discussed in great detail and there was a total willingness to put right anything that we weren't happy with.
We would be quite confident to recommend Basement Masters to anyone who is considering a basement installation in the future as a way of extending the space in their home.
Once again Eric please accept our gratitude to you and your staff for a job well done.
Mr. & Mrs. Legg, Hampstead
Having been introduced to Eric Morson through our structural engineer, we found our pre build meetings to be totally knowledgeable and professional. He had the foresight to understand our requirements which we're delivered on time and to budget.
His manner and that of his workmen were without fail professional and courteous. His standard of workmanship was excellent. Any problems that occurred were quickly sorted and his responsibility to complete the job to the highest speck was never in question.
We would thoroughly recommend Basement Masters.
Mr & Mrs S Bernie, London
