TEL: 020 8443 7099

Customer Complaints Prodedure

We always endeavour to provide the best service and products for our customers. However, on rare occasions, we recognise that there may be times where our customers may not be completely satisfied.

To ensure we are able to put things right as soon as we can, please read out complaints procedure below and we will respond promptly to ensure complete satisfaction.

As soon as possible after the completion of the works, please inspect the work to ensure everything has been carried out to our usual high standards.

In the unlikely event there is anything you are not completely satisfied with, please contact us as soon as you can in order that we can rectify any problems as soon as possible. Either call us on 0208 443 7099 or write to us at Basement Masters, Gor-Ray House, 758 Great Cambridge Road, Enfield, EN1 3PN, or email us at This email address is being protected from spambots. You need JavaScript enabled to view it.. We aim to respond within 7 working days of receiving your complaint and where possible, will provide with a date to remedy any issues raised.

Where we are unable to resolve your complaint using out own complaints procedure, as a Which? Trusted Trader we use Dispute Resolution Ombudsman for dispute resolution. In the unlikely event that we cannot remedy you complaint to your satisfaction you may wish to refer your complaint to them. If you wish to do so, please contact Which? Trusted Traders in the first instance on 0117 981 2929.

To help this website perform and display correctly, please accept cookies. Our cookies do not collect or store any personal data. Click here to view our privacy policy